Who We Are

avirelonquex operates as an educational platform focused on financial discipline training. Our registered address is 257 Portswood Rd, Portswood, Southampton SO17 2NG, United Kingdom. When we say "we," "us," or "our" in this policy, we're referring to avirelonquex and our educational services.

We're the data controller for the information you provide. That means we're responsible for deciding how we use your data and keeping it safe.

Information We Collect

We collect different types of information depending on how you interact with us. Here's what we gather and why:

Information You Give Us Directly

• Your name, email address, and phone number when you enquire about our programmes
• Payment details when you enrol in our courses (though we don't store full card numbers)
• Learning progress data as you work through our materials
• Messages you send us through our contact forms or email
• Feedback and responses to surveys about your experience

Information We Collect Automatically

When you visit our website, we automatically collect some technical information:

• Your IP address and general location (country/city level, not your exact address)
• Browser type and device information
• Pages you visit and how long you spend on them
• How you found us (search engine, another website, etc.)
• Date and time of your visits

This helps us understand how people use our site and where we can improve.

How We Use Your Information

We're not in the business of collecting data for the sake of it. Everything we collect serves a specific purpose:

Who We Share Information With

We're selective about who gets access to your information. We don't sell your data to third parties. However, we do work with certain service providers who help us run our business:

Essential Service Providers

• Payment processors: To handle course fees securely. They're certified to handle financial data and follow strict security standards.
• Email service providers: To send you course materials and updates. They only use your email for this purpose.
• Web hosting services: To keep our platform running smoothly and securely.
• Analytics tools: To understand how people use our site (we use privacy-focused options where possible).

All these providers are carefully vetted and bound by strict data protection agreements. They can only use your information to provide services to us, not for their own purposes.

Legal Requirements

Sometimes we're legally required to share information with authorities – for example, if we receive a valid court order or need to prevent fraud. This happens rarely, but we're obligated to comply with UK law.

International Data Transfers

We primarily store your data within the UK. However, some of our service providers operate servers in other countries. When we transfer data internationally, we ensure it's protected through:

• UK adequacy decisions (countries recognised as having strong data protection)
• Standard contractual clauses approved by UK authorities
• Additional security measures to protect your information in transit

How We Protect Your Data

Security isn't just a checkbox for us. We use multiple layers of protection:

• Industry-standard encryption for data transmission (SSL/TLS)
• Secure servers with regular security updates and monitoring
• Access controls so only authorised staff can view personal information
• Regular security assessments and vulnerability testing
• Staff training on data protection and security practices

That said, no system is 100% secure. We do our best to protect your information, but we can't guarantee absolute security. If you notice anything suspicious, let us know immediately.

How Long We Keep Your Data

We don't keep your information longer than necessary. Here's our retention approach:

• Active learners: We keep your data while you're enrolled in programmes and for one year after completion (so you can access materials and certificates).
• Financial records: We're required to keep payment records for six years for tax purposes.
• Marketing contacts: If you've subscribed to our mailing list, we keep your details until you unsubscribe or for two years of inactivity.
• Website analytics: We keep anonymised usage data for up to 26 months to understand long-term trends.

After these periods, we securely delete or anonymise your information so it can't be linked back to you.

Your Privacy Rights

Under UK data protection law, you have several rights regarding your personal information. Here's what you can do:

Access Your Information

You can request a copy of the personal information we hold about you. We'll provide this within one month, free of charge (unless your request is particularly complex or repeated).

Correct Your Information

If any of your details are wrong or outdated, you can ask us to correct them. You can also update most information directly through your account settings.

Delete Your Information

You can request deletion of your data in certain circumstances – for example, if we no longer need it or if you withdraw consent. However, we might need to keep some information to meet legal obligations (like financial records).

Restrict Processing

You can ask us to limit how we use your information while we investigate a complaint or update incorrect data.

Data Portability

You can request your data in a commonly used, machine-readable format so you can transfer it to another service.

Object to Processing

You can object to us processing your data for marketing purposes or based on legitimate interests. We'll stop unless we have compelling legitimate grounds to continue.

Cookies and Tracking

Like most websites, we use cookies – small text files stored on your device. They help us remember your preferences and understand how people use our site.

Types of Cookies We Use

• Essential cookies: These keep our site working properly. You can't opt out of these if you want to use our services.
• Performance cookies: These help us understand how visitors interact with our site so we can improve it.
• Functionality cookies: These remember your preferences (like your login details) so you don't have to re-enter them.

You can manage cookie preferences through your browser settings. However, blocking some cookies might affect how our site works for you.

Children's Privacy

Our services are designed for adults. We don't knowingly collect information from anyone under 18. If you're under 18, please don't provide us with personal information without parental consent.

If we discover we've accidentally collected data from someone under 18, we'll delete it as quickly as possible.

Changes to This Policy

We review and update this policy regularly to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website.

The "Last Updated" date at the top shows when we last revised this policy. We encourage you to check back periodically to stay informed about how we're protecting your information.

Making a Complaint

We hope we can resolve any concerns you have about how we handle your data. But if you're not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority.

You can contact the ICO at ico.org.uk or call them on 0303 123 1113.